1. Single Interviews<\/h3>\n\n\n\n Ah, the classic one-on-one interview! All the energy and excitement of meeting someone for the first time, and getting to know their skills, experiences, and whether they would jive well with your company culture.<\/p>\n\n\n\n
These interviews are great for initial screenings and can be developed further to evaluate technical skills, work styles and professional experience. [For instance, when I was hiring for a Graphic Designer, a one-on-one helped me understand the candidate\u2019s creativity and thought process.]<\/p>\n\n\n\n
Single interviews are best for their simplicity and efficiency. They are easier to prepare for and offer more space for both parties to establish a rapport, which can help in assessing cultural fit and personal attributes.<\/p>\n\n\n\n
The downside is that running a great single interview (whether it is an in-person interview or a remote interview) takes preparation, experience, and training \u2013 any weakness in the interviewer\u2019s ability will result in missing a great candidate. Also, they rely solely on the judgment of a single interviewer, which can be less than ideal for the final hiring decision due to a risk of unconscious bias or limited perspective.<\/p>\n\n\n\nPlanning the 1:1 interview. I typically aim for a 1-hour interview that is 80% my questions and 20% reserved for the candidate\u2019s question.<\/figcaption><\/figure>\n\n\n\n2. Panel Interviews<\/h3>\n\n\n\n Picture this: a candidate surrounded by a team of interviewers from different departments. It\u2019s like a talent show where each reviewer brings a unique perspective. This format is fantastic for roles that interact with multiple teams [Think of hiring a Project Manager \u2013 you\u2019d want inputs from tech, sales, and operations to get the full picture.]<\/p>\n\n\n\n
But remember, too many cooks (or interviewers) can spoil the broth! It\u2019s essential to keep it organized to avoid overwhelming the candidate.<\/p>\n\n\n\n
Panel interviews can be great because they draw on the collective insight of the panel. Interviewers can leverage their own experience to focus on different aspects of the candidate\u2019s potential. It\u2019s also a great way to support a less experienced interviewer who might be overwhelmed in a single interview.<\/p>\n\n\n\n
Conversely, panel interviews can be intimidating, and it is difficult to develop rapport with the candidate. This can lead to underwhelming performances that cause you to not recognize a candidate\u2019s talent. Panels also put a lot of pressure on members to work together and coordinate questions. It\u2019s incredibly easy to go off topic, mismanage time or be generally disorganized. Not to mention that often speed is important in a hiring process, so a great candidate isn\u2019t lost to a competing offer. Coordinating calendars with multiple interviews can cause slowdowns in the hiring process.<\/p>\n\n\n\n<\/p>\n\n\n\n
3. Job Shadowing<\/h3>\n\n\n\n Job shadowing is a test run for both parties. Candidates get a real taste of the job, and you get to see them in action. I\u2019ve seen it used effectively in a wide variety of roles, ranging from specialist developer positions to office admin teams and even recruiters. In a basic version, the prospective candidate is teamed up with a current employee and shadows their work for part of a day.<\/p>\n\n\n\n
Most situations stick to true passive shadowing, however I used to work with a large ecommerce company that loved to run candidates through pair programming scenarios to see how they did in a hands-on problem.<\/p>\n\n\n\n
Job shadowing is great because it gives both parties a high touch experience of what to expect. The downside of shadowing is that it is a big ask for candidates and can be disruptive to your workplace. It also raises confidentiality concerns, especially workplaces where sensitive personal information is present. Finally, many jurisdictions view job shadowing exercises as unpaid work and have taken steps to explicitly prohibit it.<\/p>\n\n\n\n
4. Case Studies<\/h3>\n\n\n\n Here\u2019s where it gets interesting. Present a candidate with a challenge and see their problem-solving magic. Case studies are brilliant for roles driven by critical thinking and problem-solving skills. Imagine hiring a Marketing Manager \u2013 a well-crafted case study on a new brand launch campaign can reveal a great deal about their approach and workstyle.<\/p>\n\n\n\n
The downside is that the case matters a lot. A poorly written case or bad facilitation can ruin the experience for the candidate and yield little information to support your hiring decision. Also, case study interviews can be stressful for some people, and lead to you missing an otherwise talented candidate.<\/p>\n\n\n\n
Also, be very careful around bias \u2013 it is easy to end up \u2018leading the witness\u2019 in a case conversation, which will result in an unbalanced assessment process. Be sure to have an objective scorecard for your case study that is linked to the actual job requirements. Here again, you need to avoid any appearance of soliciting unpaid work.<\/p>\n\n\n\n5. Group Interviews<\/h3>\n\n\n\n Group interviews involve multiple candidates simultaneously and can be like a mini reality TV show. You get to see how candidates interact in a team setting \u2013 who takes the lead, who collaborates well and so on.<\/p>\n\n\n\n
Group interviews allow you to consider several candidates at once, making it a time-efficient method for roles where multiple hires are needed. It also provides insights into how candidates handle group dynamics, competition, and peer interactions, which can be really helpful for entry level candidates, who don\u2019t have a substantial professional history.<\/p>\n\n\n\n
If you use this approach, watch out for interpersonal dynamics. The shy folks might get overshadowed by the more outspoken ones. It\u2019s all about knowing what\u2019s needed in the role.<\/p>\n\n\n\n
6. Technical or Skill-Based Interviews<\/h3>\n\n\n\n Got a specific skill you need to test? Bring on the technical interview. It\u2019s about seeing candidates in action, doing what they do best. For our internal software developer roles, our team focuses the majority of their time on a series of requirements and coding challenges.<\/p>\n\n\n\n
It\u2019s important to build an interview script that is more than just a trivia check \u2013 it allows you to benchmark the candidate\u2019s general competency in a given area and overall approach to work. Too often I\u2019ve seen really bright interviewers who focus on the one single best answer, whereas the reality is more complicated. For many types of work, there can be multiple right answers depending on objectives, assumptions, context, and experience \u2013 all of which are difficult to control for in an interview process.<\/p>\n\n\n\n
Technical screening is also very backward looking \u2013 i.e., what do you know right now? It doesn\u2019t do a great job of considering potential or future performance. As a result, it\u2019s important to leave space to assess curiosity and potential for growth (none of which will show up in a traditional test). One thing is for sure, the tech skills that got them to the present are unlikely to stay meaningful in the future.<\/p>\n\n\n\n
7. Behavioral Interviews<\/h3>\n\n\n\n Behavioral interviews are like being a detective, uncovering how candidates acted in past situations in order to learn work style and approach to problems. They are great for understanding how someone might fit into your team and handle future challenges.<\/p>\n\n\n\n
The general format for a behavior interview question is \u201cTell me about a time you experienced X. What happened and how did you handle it?\u201d. In the candidate\u2019s response, you are looking to understand the issue, the candidate\u2019s role in addressing it, and the outcome they achieved.<\/p>\n\n\n\n
Behavior questions is not about having the exact right answer \u2013 instead, it\u2019s to give you a sense of their workstyle and how they respond in a given situation. How did they approach the problem \u2013 directly or indirectly How do they frame the outcome \u2013results oriented, team oriented or both? Is their answer specific and rooted in measurable outcomes, or more high level and relational?<\/p>\n\n\n\n
The biggest mistake interviewers make is allowing candidates to give high level answers and not digging into the details. Be ready to dig and ask lots of follow-up questions. Also, be sure to note any interesting items as something to follow up on in your references step.<\/p>\n\n\n\nImpact of Technology on Interviews<\/h2>\n\n\n\n Technology is having a huge impact on the interview process and all aspects of screening candidates. The adoption of video interviewing alone has been a major shift that has allowed managers to access new types of candidates, but at the same time has enabled a variety of new interview cheating schemes, ranging from substitute candidates, off-camera help, or even more advanced GPT-driven real-time answer support.<\/p>\n\n\n\n
On the hiring side, we are seeing a regular flow of new tools, ranging from asynchronous recorded interview platforms to early AI proof-of-concepts claiming to offer meaningful voice and body language analysis.<\/p>\n\n\n\n
I expect this part of the hiring process will continue to evolve dramatically over the next few years as the implications of remote interviews and the integration of AI services continue to proliferate.<\/p>\n\n\n\n
The technology won\u2019t replace the core issue though \u2013 hiring managers are still searching for the perfect person for their team and are using a variety of techniques to screen candidates and make a hiring decision. Skilled hiring managers will need to keep sharpening their skills or risk making costly hiring errors.<\/p>\n\n\n\nA quick note on diversity and inclusion<\/h2>\n\n\n\n This really is a whole topic on its own. Briefly however diversity and inclusion thinking are a critical part of the interview stage. It is essential for creating a workforce that reflects a wide range of perspectives and experiences.<\/p>\n\n\n\n
The top practice is to only use structured interviews, which refers to the idea of having a written interview script where all candidates are asked the same questions and evaluated on the common scorecard. This consistency helps reduce the influence of unconscious bias. This practice closely followed effective DEI centered training for interviewers and trying to use diverse interview teams wherever possible.<\/p>\n\n\n\nMaking the Right Choice in Interview Formats<\/h2>\n\n\n\n At the heart of it, interviewing is all about learning about your candidates, assessing their fit for the role, and building conviction on who you think will be the best member for your team.<\/p>\n\n\n\n
Interviews play a critical role in the assessment process, and it\u2019s important to use the right type of interview for your position, skills and hiring objectives. Each format, whether it\u2019s single interviews, panel discussions, job shadowing, case studies, group interviews, technical assessments, or behavioral questions, serves a specific purpose and offers unique insights into a candidate\u2019s suitability for a role.<\/p>\n\n\n\n
A great interviewing process will be engaging to candidates and allow you to learn about them, contrast them, and reach a high level of conviction that you have found the right person.<\/p>\n\n\n\n
Toolkit for Enhanced Interviewing Skills<\/h2>\n\n\n\n As a recruiter, enhancing your interviewing skills is crucial. Consider reading \u2018The Manager\u2019s Book of Questions\u2019 by John Kador for a comprehensive list of interview questions. Engage with online courses on LinkedIn Learning or Coursera that focus on refining interviewing techniques. Additionally, participating in seminars or workshops on diversity and unconscious bias is invaluable for conducting fair and inclusive interviews. Staying updated with the latest best practices in interviewing will significantly improve your recruitment strategies and outcomes \u2026and help you avoid the growing number of costly pitfalls from coasting on outdated screening techniques.<\/p>\n\n\n\n
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