Procom Group of Companies
WINS CLEARLYRATED’S 2020 BEST OF STAFFING® CLIENT AND TALENT AWARDS
Earned by less than two per cent of all staffing agencies in the U.S. and Canada
TORONTO, ON – February 4 – The Procom Group of Companies, a leading staffing agency in the North American contract workforce management industry, announced today that they have won ClearlyRated’s Best of Staffing® Client and Talent Awards for providing superior service to their clients and job seekers.
Presented in partnership with CareerBuilder, ClearlyRated’s Best of Staffing winners have proven to be industry leaders in service quality based entirely on ratings by their clients and the contractors.
Less than 2 per cent of all staffing agencies in the U.S. and Canada have earned the Best of Staffing Award for service excellence. This is Procom’s fifth consecutive year in winning both Talent and Client awards. Procom has not only been awarded the Best of Staffing but also Diamond status for five consecutive years.
Focused on helping to connect people with the right job openings at companies across North America, Procom received satisfaction scores of nine or 10 out of 10 from 84.4 per cent of their clients and 78.5 per cent of their talent, significantly higher than the industry’s average.
“Procom prides itself on delivering a quality service to not only our customers but also to the Talent that we engage. Without both of these key stakeholders in our business, we wouldn’t have a business. When we see great feedback, we will celebrate that success, but when we receive feedback that highlights areas of our process that can be enhanced, we take that feedback seriously and look at where we can improve,” says Wendy Kennah, Director of Recruiting at Procom Group of Companies.
“In today’s day and age, you can’t rely on the status quo to deliver exceptional service, you need to constantly be evolving your strategy, your process and improving your customer service. We can only continue to be successful as an organization in the future if we listen to our customers and our consultants and deliver the level of service they are looking for today and not rely on our service that worked in the past.”
ClearlyRated is formally known as Inavero.
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Procom is one of North America’s leading staffing and contract workforce services providers. A privately held company, Procom is deeply committed to continuous growth and improvement to the benefit of our Clients and our Consultants.
Successfully meeting the needs of Fortune 500 clients since 1978, Procom has 14 offices across North America, with over 8,500 skilled professionals currently on assignment.
ClearlyRated, formally known as Inavero, administers more staffing agency client and talent satisfaction surveys than any other firm in the world, reporting on more than 1.2 million satisfaction surveys from staffing agency clients and job seekers each year. Committed to delivering ongoing value to the industry, ClearlyRated is proud to serve as the American Staffing Association’s exclusive service quality partner.
About Best of Staffing
ClearlyRated’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners are showcased by city and area of expertise on BestofStaffing.com – an online resource for hiring professionals and job seekers to find the best staffing agencies.
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For more information contact:
Wendy Kennah, Director of Recruitment