{"id":26075,"date":"2026-05-13T18:12:08","date_gmt":"2026-05-13T18:12:08","guid":{"rendered":"https:\/\/procomservices.com\/?p=26075"},"modified":"2026-05-21T19:40:42","modified_gmt":"2026-05-21T19:40:42","slug":"le-risque-lie-a-la-pratique-d-appat-et-de-substitution-arbitrage-des-competences-arbitrage-des-couts-et-exploitation-des-acces","status":"publish","type":"post","link":"https:\/\/procomservices.com\/fr-ca\/insights\/le-risque-lie-a-la-pratique-d-appat-et-de-substitution-arbitrage-des-competences-arbitrage-des-couts-et-exploitation-des-acces\/","title":{"rendered":"Le risque li\u00e9 \u00e0 la pratique d\u2019\u00ab\u202fapp\u00e2t et de substitution\u202f\u00bb\u202f: arbitrage des comp\u00e9tences, arbitrage des co\u00fbts et exploitation des acc\u00e8s"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Conclusion&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La sous-traitance non autoris\u00e9e n\u2019est pas seulement un enjeu de prestation ou de qualit\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans les programmes de ressources externes, elle peut devenir un risque li\u00e9 aux contr\u00f4les, \u00e0 la conformit\u00e9 et aux acc\u00e8s lorsque le travail est effectu\u00e9 par une personne qui n\u2019a jamais fait l\u2019objet d\u2019une v\u00e9rification, d\u2019une approbation, d\u2019une int\u00e9gration ou d\u2019une entente contractuelle avec l\u2019organisation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans le cas des responsables des achats et de la main-d\u2019\u0153uvre, la question ne porte pas uniquement sur la r\u00e9alisation du travail. Elle porte sur le fait de savoir si l\u2019organisation sait qui r\u00e9alise le travail, qui a acc\u00e8s et qui est responsable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">R\u00e9sum\u00e9<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dans le cadre d\u2019une prestation occasionnelle, la sous-traitance non autoris\u00e9e peut parfois sembler sans cons\u00e9quence. Elle peut \u00eatre pr\u00e9sent\u00e9e comme une \u00ab\u202faide\u202f\u00bb, un \u00ab\u202fsoutien de l\u2019\u00e9quipe\u202f\u00bb ou un moyen de faire avancer le travail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Toutefois, lorsqu\u2019elle n\u2019est pas divulgu\u00e9e et qu\u2019elle n\u2019est pas encadr\u00e9e, elle peut cr\u00e9er des risques importants.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La sous-traitance non autoris\u00e9e peut prendre les formes suivantes\u202f:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>arbitrage&nbsp;des comp\u00e9tences\u202f:<\/strong>&nbsp;une personne autre que&nbsp;le\u00b7la&nbsp;contractuel\u00b7le&nbsp;approuv\u00e9\u00b7e&nbsp;r\u00e9alise les parties les plus complexes ou techniques du travail;&nbsp;<\/li>\n\n\n\n<li><strong>arbitrage&nbsp;des co\u00fbts\u202f:<\/strong>&nbsp;une main-d\u2019\u0153uvre \u00e0 moindre co\u00fbt est substitu\u00e9e sans la connaissance ni l\u2019approbation&nbsp;du\u00b7de&nbsp;la&nbsp;client\u00b7e;&nbsp;<\/li>\n\n\n\n<li><strong>exploitation&nbsp;des acc\u00e8s\u202f:<\/strong>&nbsp;des identifiants approuv\u00e9s sont utilis\u00e9s pour donner \u00e0 des personnes non autoris\u00e9es l\u2019acc\u00e8s aux syst\u00e8mes, aux donn\u00e9es ou aux environnements clients.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Cela est important, car les programmes de ressources externes reposent sur une visibilit\u00e9 claire, une responsabilisation d\u00e9finie et des acc\u00e8s contr\u00f4l\u00e9s. Lorsque le travail est confi\u00e9 \u00e0 une personne en dehors du processus approuv\u00e9, l\u2019organisation peut perdre confiance quant \u00e0 savoir qui r\u00e9alise le travail, qui est responsable des r\u00e9sultats et qui a eu acc\u00e8s \u00e0 des syst\u00e8mes ou \u00e0 des renseignements sensibles.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En ce qui concerne les responsables des achats, il s\u2019agit d\u2019un enjeu de gouvernance de la main-d\u2019\u0153uvre.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le risque ne r\u00e9side pas dans la sous-traitance elle-m\u00eame. La sous-traitance peut \u00eatre l\u00e9gitime lorsqu\u2019elle est divulgu\u00e9e, encadr\u00e9e et approuv\u00e9e. Le risque appara\u00eet lorsque la sous-traitance est dissimul\u00e9e, non encadr\u00e9e et non reli\u00e9e aux exigences de l\u2019organisation en mati\u00e8re de v\u00e9rification, d\u2019int\u00e9gration, de contractualisation et de conformit\u00e9.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c0 quoi cela ressemble&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La prestation d\u2019un\u00b7e&nbsp;contractuel\u00b7le&nbsp;semble solide, mais la collaboration est in\u00e9gale.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il\u00b7elle&nbsp;\u00e9vite les r\u00e9unions, retarde les s\u00e9ances de travail en direct et fournit du travail r\u00e9alis\u00e9 en lots.&nbsp;Le\u00b7la&nbsp;gestionnaire constate que la personne peine \u00e0 expliquer certaines d\u00e9cisions en temps r\u00e9el, m\u00eame si les livrables eux-m\u00eames semblent soign\u00e9s.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Par la suite, l\u2019\u00e9quipe d\u00e9couvre que plusieurs personnes ont contribu\u00e9 en arri\u00e8re\u2011plan.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019organisation ne peut confirmer qui a r\u00e9alis\u00e9 le travail, qui a eu acc\u00e8s aux syst\u00e8mes, qui a manipul\u00e9 les donn\u00e9es ni si toutes les personnes concern\u00e9es ont fait l\u2019objet d\u2019une v\u00e9rification et d\u2019une approbation appropri\u00e9es.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0 ce stade, la pr\u00e9occupation ne porte plus uniquement sur la qualit\u00e9 de la prestation. Elle devient un enjeu d\u2019acc\u00e8s, de conformit\u00e9 et de responsabilisation.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Point cl\u00e9 pour les responsables des achats&nbsp;&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">ProLes responsables des achats et de la main-d\u2019\u0153uvre n\u2019ont pas \u00e0 \u00e9liminer toutes les formes de sous-traitance.&nbsp;Ils\u00b7elles&nbsp;doivent toutefois d\u00e9finir dans quels cas elle est permise, comment elle doit \u00eatre divulgu\u00e9e et quelles approbations sont requises avant le d\u00e9but du travail.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une approche plus robuste consiste \u00e0 \u00e9tablir des attentes claires \u00e0 l\u2019\u00e9chelle du programme de main-d\u2019\u0153uvre, notamment\u202f:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>les&nbsp;situations o\u00f9 la sous-traitance est permise et celles o\u00f9 elle ne l\u2019est pas;&nbsp;&nbsp;<\/li>\n\n\n\n<li>les&nbsp;exigences en mati\u00e8re de divulgation et d\u2019approbation avant le d\u00e9but du travail sous\u2011trait\u00e9;&nbsp;<\/li>\n\n\n\n<li>les&nbsp;personnes devant faire l\u2019objet d\u2019une v\u00e9rification, d\u2019une int\u00e9gration et d\u2019une entente contractuelle;&nbsp;<\/li>\n\n\n\n<li>la&nbsp;mani\u00e8re dont les prestataires confirment qui r\u00e9alise le travail;&nbsp;<\/li>\n\n\n\n<li>les&nbsp;contr\u00f4les d\u2019acc\u00e8s applicables aux ressources externes et \u00e0 toute ressource de soutien approuv\u00e9e;<\/li>\n\n\n\n<li>les&nbsp;\u00e9l\u00e9ments devant d\u00e9clencher une escalade lorsque les modes de collaboration indiquent un soutien non divulgu\u00e9;&nbsp;<\/li>\n\n\n\n<li>la&nbsp;mani\u00e8re dont les incidents sont consign\u00e9s et examin\u00e9s \u00e0 l\u2019\u00e9chelle des prestataires, des postes et des unit\u00e9s d\u2019affaires.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019objectif n\u2019est pas de cr\u00e9er des obstacles inutiles. L\u2019objectif est d\u2019\u00e9viter que la rapidit\u00e9 et la souplesse ne nuisent \u00e0 la visibilit\u00e9, \u00e0 la conformit\u00e9 ou au contr\u00f4le.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Commencez ici&nbsp;&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Commencer par clarifier la position de votre organisation en mati\u00e8re de sous-traitance pour les postes associ\u00e9s \u00e0 des ressources externes.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans quels cas est-elle permise? Dans quels cas est-elle interdite? Quels \u00e9l\u00e9ments doivent \u00eatre divulgu\u00e9s? Qui l\u2019approuve? Quelle documentation est requise? Comment l\u2019organisation s\u2019assure-t-elle que toute personne r\u00e9alisant le travail a fait l\u2019objet d\u2019une v\u00e9rification, d\u2019une int\u00e9gration et d\u2019un encadrement selon les modalit\u00e9s appropri\u00e9es?&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans le cas des postes comportant un niveau d\u2019acc\u00e8s \u00e9lev\u00e9 ou des r\u00e9percussions importantes, le service des achats, le service juridique, le soutien informatique, la s\u00e9curit\u00e9, les ressources humaines, les gestionnaires d\u2019embauche et les prestataires doivent s\u2019harmoniser avec ces attentes avant le d\u00e9but de l\u2019engagement.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La norme doit \u00eatre suffisamment claire pour que les prestataires sachent ce qui est acceptable, que les gestionnaires sachent \u00e0 quoi porter attention et que l\u2019escalade ne d\u00e9pende pas uniquement du jugement individuel.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Prochaines \u00e9tapes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La sous-traitance non autoris\u00e9e peut cr\u00e9er des risques cach\u00e9s au sein de programmes de ressources externes autrement l\u00e9gitimes.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le\u00b7la&nbsp;partenaire&nbsp;appropri\u00e9\u00b7e&nbsp;en main-d\u2019\u0153uvre peut aider les organisations \u00e0 renforcer les attentes des prestataires, \u00e0 am\u00e9liorer la visibilit\u00e9 quant \u00e0 l\u2019identit\u00e9 de la personne qui r\u00e9alise le travail et \u00e0 \u00e9tablir une approche plus coh\u00e9rente en mati\u00e8re de conformit\u00e9, d\u2019int\u00e9gration et de contr\u00f4le des acc\u00e8s.&nbsp;<\/p>\n\n\n\n<div class=\"separators-custom-box  \"  >\n\n\t\n\t\n\t\t\t\t\t<div class=\"cta_title\" \n\t\t\t\t\t\t>R\u00e9duisez la complexit\u00e9. Optimisez la conformit\u00e9 avec Procom.<\/div>\n\t\t\n\t\t\t\t\t<a href=\"\/fr-ca\/contact\/\"\n\t\t\t\t \t\t\t\tstyle=\"background-color:;\"\n\t\t\t\tclass=\"\"\n\t\t\t>\n\t\t\t<span class=\"\" \n\t\t\t\t\t\t>\n\t\t\t\tNous joindre\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\n\t<\/div>\n\n\n\n<div  style=\"--ds-row-gap: 0px; --ds-columns-count: 2; --grid-template-columns: var(--col1_desktop-fr, 1fr) var(--col2_desktop-fr, 1fr); --col2_desktop-fr: 5fr; --grid-template-columns_tablet: var(--col1_tablet-fr, 1fr); --grid-template-columns_mobile: var(--col1_mobile-fr, 1fr); --ds-columns-count_mobile: 1; ;\" class=\"ds-columns\">\n\t<div class=\"ds-row\">\n\t\t\n\n<div  class=\"ds-column\">\n\t\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"189\" height=\"189\" src=\"\/wp-content\/uploads\/2026\/03\/simon-gray-linkedin-1.png.webp\" alt=\"simon-gray-linkedin-1.png\" class=\"wp-image-25232\" srcset=\"https:\/\/procomservices.com\/wp-content\/uploads\/2026\/03\/simon-gray-linkedin-1.png.webp 189w, https:\/\/procomservices.com\/wp-content\/uploads\/2026\/03\/simon-gray-linkedin-1.png-150x150.webp 150w\" sizes=\"auto, (max-width: 189px) 100vw, 189px\" \/><\/figure>\n\n<\/div>\n\n\n\n<div  class=\"ds-column\">\n\t\n\n<div class=\"wp-block-group has-custom-css has-background is-layout-constrained wp-container-core-group-is-layout-1d01f233 wp-block-group-is-layout-constrained wp-custom-css-d3a4d5bd\" style=\"background-color:#d6d1c969;margin-top:0;margin-bottom:4.5rem;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<p class=\"has-custom-css has-lg-font-size wp-custom-css-410d4af9 wp-block-paragraph\"><strong>Simon\u202fGray, VP Solutions de main-d\u2019\u0153uvre<\/strong><\/p>\n\n\n\n<p class=\"has-h-4-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:var(--wp--preset--spacing--20)\">Il<strong>&nbsp;<\/strong>poss\u00e8de plus de 25 ans d\u2019exp\u00e9rience en dotation strat\u00e9gique et dirige les Solutions de main-d\u2019\u0153uvre de Procom pour soutenir des embauches conformes.<\/p>\n<\/div>\n\n<\/div>\n\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Conclusion&nbsp; La sous-traitance non autoris\u00e9e n\u2019est pas seulement un enjeu de prestation ou de qualit\u00e9. Dans les programmes de ressources externes, elle peut devenir un risque li\u00e9 aux contr\u00f4les, \u00e0 la conformit\u00e9 et aux acc\u00e8s lorsque le travail est effectu\u00e9 par une personne qui n\u2019a jamais fait l\u2019objet d\u2019une v\u00e9rification, d\u2019une approbation, d\u2019une int\u00e9gration ou&#8230;<\/p>\n","protected":false},"author":8,"featured_media":26021,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_crdt_document":"","inline_featured_image":false,"footnotes":""},"categories":[1295],"tags":[1298],"class_list":["post-26075","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leadership-eclaire"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Le risque li\u00e9 \u00e0 la pratique d\u2019\u00ab\u202fapp\u00e2t et de substitution\u202f\u00bb\u202f: arbitrage des comp\u00e9tences, arbitrage des co\u00fbts et exploitation des acc\u00e8s - Procom<\/title>\n<meta name=\"description\" content=\"Conclusion&nbsp; La sous-traitance non autoris\u00e9e n\u2019est pas seulement un enjeu de prestation ou de qualit\u00e9. 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