Agent of Record services

An Agent of Record is an independent third party that manages the engagement between your organization and independent contractors. It handles the administrative tasks that often slow hiring teams down—verifying each worker’s proper classification, collecting tax forms, confirming insurance coverage, and ensuring every agreement meets local laws and labour regulations.

Procom’s AOR service formalizes these steps under one structure. We operate under an AOR agreement that outlines responsibilities clearly, giving both client and contractor confidence that each engagement is set up compliantly. Our Compliance Engine tracks every contractor relationship, monitors updates to legislation, and ensures every record stays current. It’s a system built for organizations that value precision, transparency, and ongoing compliance monitoring, without sacrificing speed or control.

An AOR and an Employer of Record (EOR) serve distinct purposes. An AOR manages independent contractors compliantly while keeping them self-employed. An EOR, in contrast, becomes the legal employer and assumes full responsibility for payroll, benefits, and employment contracts.

In practice, that means the AOR ensures contractors are engaged under the right structure and within the right legal boundaries. The EOR takes ownership of employment-related obligations. For businesses managing flexible, project-based workforces, AOR services provide the right balance of control and compliance. For roles that require long-term employment status, EOR is the right fit. Procom supports both, helping clients navigate the decision based on risk, scale, and local laws.

Use an AOR when you need speed and control without employment status:

• You operate across multiple jurisdictions and need local compliance.
• You want a standardized onboarding process that your hiring company can repeat.
• You need help to manage contracts and vendor terms at scale.
• You engage international contractors and plan to expand globally.

Procom’s AOR service becomes essential when contractor management starts straining internal capacity. We take on the administrative tasks and legal checks required to engage contractors compliantly, freeing your teams to focus on business outcomes. Many organizations also use an AOR to standardize processes across business units or manage vendor terms consistently. Whether you’re ramping up project-based hiring or consolidating regional programs, AOR gives you a clear, repeatable framework for compliant growth.

Worker classification defines whether an individual is an employee or an independent contractor—and that decision carries real financial and legal responsibility. Misclassification can lead to CRA penalties, audits, and backdated tax filings. It also affects who’s responsible for benefits, insurance, and local employment obligations.

Procom’s classification process applies consistent criteria across every contractor engagement. We review documentation, cross-check employment contracts, and confirm that each arrangement meets local labour laws and tax compliance standards. Our Compliance Engine tracks these details and maintains them throughout the lifecycle of the engagement. The result is full compliance, reduced legal risk, and a clear audit trail that protects both the hiring company and the contractor.

You can, but it requires your organization to manage every administrative and legal detail directly. That includes collecting tax forms, verifying insurance, confirming classification, ensuring compliance with local laws, and managing ongoing tax filings. It’s a complex process, especially for businesses operating across borders or managing large contractor volumes.

By working with an established AOR partner like Procom, you gain structure, oversight, and efficiency. We manage the documentation, the local law reviews, and the compliance maintenance so your team doesn’t have to. The AOR agreement defines responsibilities clearly and ensures all contractor relationships are handled to the same standard. You maintain visibility and control while we take care of the administrative load.

Most pass-throughs complete in a few days, subject to your internal steps and contractor availability. Timelines depend on data collection, background checks, and required tax documentation. Our teams are experienced in handling fast-turnaround contractor placements without cutting corners. We keep contractors compliant and ready to begin work quickly. With dedicated support and streamlined communication, your contractors can start projects on schedule while your program remains fully compliant from day one.

Yes. Procom’s AOR solution integrates seamlessly with most Vendor Management Systems (VMS) and Human Resource Information Systems (HRIS). Integration allows you to manage contractor data centrally—reducing administrative tasks, improving data accuracy, and simplifying compliance reporting.

Through MyProcom, our secure platform, clients gain visibility into each engagement’s lifecycle: onboarding status, employment contracts, renewals, and tax filings. This level of transparency helps HR, procurement, and finance teams manage programs efficiently while maintaining alignment with local laws. It’s designed to give your team clarity and consistency across every region you operate in.

Once you’ve selected a contractor, Procom steps in to manage every operational and compliance detail. We review the engagement terms, verify classification, collect tax documents, and issue the employment contract or service agreement as required. We also ensure the arrangement meets all local laws and insurance standards.

Our compliance teams monitor regulatory changes and adjust processes to mitigate risks and maintain compliance across all jurisdictions. You maintain control over performance and project outcomes, while we handle the administrative and legal infrastructure that keeps those contractor relationships compliant and low-risk

AOR pricing can vary based on the size of your program and the complexity of your contingent workforce program requirements. Procom offers open, transparent pricing tailored to your program needs. We also identify and deliver cost savings through rate benchmarking, vendor consolidation, and streamlined onboarding. Typically, we will charge a flat fee or a percentage markup on top of the rate paid to the independent contractor. Speak with one of our experts and we can provide you a customized quote based on your program’s needs.