Around 80% of Fortune 500 companies have used ServiceNow to help eliminate costly workflow inefficiencies and drive organizational resilience.
With fragmented hybrid infrastructures slowing time-to-value, manual processes eroding revenue, and in-house staff lacking the specialized skills to unlock ServiceNow’s full potential, our clients needed experts who could design custom integrations, streamline automations, and drive adoption from day one.
Compared to novice users, certified ServiceNow talent delivers up to 38% greater productivity, twice the project experience, and boasts a 25% longer tenure.
The issue today is that hiring teams struggle to source and retain them, leading to stalled projects and failed implementations.
Procom is here to help. We work to onboard and deploy domain-specific ServiceNow professionals, including Certified Implementers, Developers, Architects, and Administrators who could step seamlessly into complex environments, solve critical challenges, and ensure sustained operational excellence.
How Procom delivers targeted ServiceNow talent to address sector-specific challenges
By leveraging our RightFit™ ISO-certified five-step vetting process and a network of over 1,000 redeployable ServiceNow contractors per month, Procom rapidly connects organizations with the professionals they need to accelerate implementation, optimize costs, and keep every digital workflow running at peak efficiency.
1. Banking: ServiceNow Business Systems Analysts & Security Specialists
Challenge: A 92% surge in ServiceNow job postings combined with an upcoming wave of retirements left banks struggling to staff critical teams. Rising fraud attempts and the rapid shift to digital customer channels further strained legacy systems and manual processes.
Solution: Procom placed ServiceNow Business Systems Analysts to document requirements, configure incident management and change management, service catalogue modules, and build automated workflows. Security Specialists implemented security operations playbooks, automated identity and access provisioning, and integrated real-time fraud detection into the platform.
Outcome: Operating expenses declined, fraud fell, and most of the customer interactions moved to automated digital channels, freeing teams to focus on strategic initiatives.
2. Energy & Utilities: ServiceNow Business Systems Analysts & Analytics Specialists
Challenge: AI-driven energy demands threatened operational sustainability for our client, consuming up to 30 times more electricity than before. On top of this, $580 billion of upstream hydrocarbon infrastructure investments required uninterrupted support.
Solution: Procom supplied ServiceNow Business Systems Analysts who optimized IT operations management by automating discovery, event correlation, and predictive maintenance scheduling. Data Visualization and Analytics Specialists designed real-time dashboards, built consumption forecast models, and enabled self-service reporting tools for grid operators.
Outcome: Clients achieved clear visibility into renewable integration, balanced energy loads during AI-intensive tasks, and maintained continuous uptime for critical assets.
3. Government & Public Sector: Data Warehouse Developers & Cybersecurity Consultants
Challenge: With 73% of citizens preferring digital service interactions and 58% of countries adopting national cybersecurity frameworks, agencies needed to modernize case management while safeguarding critical infrastructure.
Solution: Procom placed Data Warehouse Developers to build robust ETL pipelines and enforce data governance controls. Data Scientists created predictive models for demand forecasting and risk identification. Cybersecurity Consultants conducted gap assessments, designed automated security operations frameworks, and drafted policy. Security Analysts managed vulnerability lifecycles, monitored telemetry, and produced audit-ready reports.
Outcome: Secure, citizen-centric portals launched at scale, productivity targets were met, and compliance with evolving regulations was maintained.
4. Technology Consulting: Compliance Analysts & Business Intelligence Developers
Challenge: Widespread cloud migrations, AI and machine learning integrations, and stringent security mandates drove unprecedented demand for specialized talent as enterprises aim to invest $500 billion in AI by 2027.
Solution: Procom placed Governance Risk and Compliance Analysts to map controls, automate evidence collection, and monitor policy adherence within ServiceNow. Cybersecurity Consultants architected secure multi-tenant environments and automated threat remediation. Business Intelligence Developers created executive dashboards, self-service reporting templates, and integrated external market data to inform strategic decisions.
Outcome: Clients accelerated cloud and AI initiatives, supported projected employment growth in tech roles, and upheld strong compliance and analytics capabilities.
5. Telecommunications: Network Security Engineers & Cloud Architects
Challenge: Operators needed expertise to support 5G rollouts, IoT expansions, and real-time support systems as 40% of mobile subscriptions shift to 5G by 2026, and 67% of customers expect instant resolutions.
Solution: Procom delivered Network Security Engineers who automated network configuration management, alert remediation, and service level agreement monitoring. Data Governance Specialists defined classification policies and enforced data quality. Cloud Architects designed hybrid cloud blueprints with secure virtual private cloud environments and MID Server deployments. Software Developers built custom ServiceNow applications, API, and continuous integration and continuous delivery pipelines. Security Project Managers led multiphase security operations rollouts.
Outcome: Clients achieved 5G readiness, met real-time support expectations, and reduced operating expenses through comprehensive end-to-end automation.
A trusted partner for ServiceNow success
Procom’s RightFit™ ISO-certified vetting ensures both skill alignment and cultural fit, supported by a talent pipeline that delivers 38k applicants monthly and maintains 12.5k contractors on assignment.
With ServiceNow-certified professionals demonstrating 38% greater productivity and 80% more project experience, Procom consistently delivers high-impact talent solutions that drive transformation, compliance, and efficiency across every industry. Speak with a ServiceNow recruitment specialist today.
