Let’s explore how Procom partnered with one of North America’s largest insurance providers.
With a legacy dating back to the early 1800s and a customer base of over four million policyholders, the insurer was looking to the future, ready for its next phase of growth.
The organization was managing multiple transformation initiatives simultaneously including cybersecurity, cloud modernization, data reporting, and ERP streamlining. To assist with this, Procom responded with precision, placing experienced professionals in high-impact roles across the organization.
Here’s a closer look at the impact made by a few of these experts.
1. Automation and infrastructure support: ServiceNow Developers and DevOps Experts
Client Challenge: Manual provisioning processes and inefficient certificate management workflows were causing delays across departments and limiting scalability.
Procom’s Solution: Procom placed a ServiceNow Developer with DevOps capabilities who automated key provisioning tasks, enhanced certificate lifecycle management, and implemented self-service capabilities for virtual machines and DNS requests.
Outcome: Service provisioning time dropped by 40 percent, with automation expanding across teams. Internal IT responsiveness improved, and dependency on manual requests was significantly reduced.
2. Strengthening security and compliance: Security Technology Architects
Client Challenge: Security and compliance systems were disjointed and cross-team collaboration was lacking. In addition, the organization faced mounting regulatory pressures.
Procom’s Solution: Procom delivered a Security Technology Architect who designed and implemented secure, audit-ready frameworks. They coordinated across infrastructure, security, and IT teams to align security protocols and embed compliance across all layers.
Outcome: Cybersecurity risks decreased measurably, compliance readiness improved across the board, and cross-team incident response coordination increased by 35 percent.
3. Optimizing data reporting: Database Administrators
Client Challenge: The client’s Hyperion and Freeform environments suffered from performance issues and slow reporting cycles, which affected decision-making across business units.
Procom’s Solution: Procom introduced a skilled Database Administrator who managed reporting platforms and integrated Power BI and Excel-based dashboards to simplify and accelerate reporting.
Outcome: Data processing time was reduced by 30 percent, while reporting accuracy improved by 25 percent, giving leadership faster access to reliable insights.
4. Enhancing application development: Senior Fullstack Developer
Client Challenge: Web platforms were lagging in performance and scalability and internal teams needed support to modernize interfaces while maintaining backend stability.
Procom’s Solution: Procom deployed a Senior Fullstack Developer with Angular and Java experience. They developed new web applications, improved backend services, and enforced rigorous testing standards to ensure application quality.
Outcome: Application stability improved by 30 percent. Code quality scores increased, and the development team surpassed performance benchmarks on two successive product releases.
5. Leading cloud transformation: Senior Technology Architect
Client Challenge: Cloud environments across AWS, Azure, and GCP were inconsistent. The client needed a unified strategy for scaling and optimizing their cloud presence.
Procom’s Solution: Procom placed a Senior Technology Architect who redesigned the cloud architecture, implementing scalable and secure deployments across all three platforms. They also improved DevOps integration and deployment automation.
Outcome: Cloud migration efficiency increased by 40 percent. Downtime incidents related to cloud misconfigurations decreased, and infrastructure became more scalable and cost-effective.
6. Streamlining ERP operations: Technical Systems Analysts
Client Challenge: Oracle Fusion-based ERP systems were fragmented, causing workflow delays and increasing the burden on finance and operations teams.
Procom’s Solution: Procom introduced a Technical Systems Analyst with deep Oracle Fusion expertise who optimized workflows, automated manual reporting, and resolved integration gaps.
Outcome: ERP project timelines were exceeded by 20 percent. Manual entry was reduced by 50 percent, and team efficiency across finance and supply chain functions noticeably improved.
A scalable foundation for the future
With these expert placements, the insurer achieved measurable transformation across its technology ecosystem. From infrastructure to data, development to compliance, every improvement was backed by precision talent, placed at the right time for maximum business impact.
In an industry where agility, security, and service continuity are critical, this insurer is now operating with a stronger digital core and renewed confidence to grow.
Looking for expert tech talent in the insurance industry? Speak with a recruitment specialist today.
