Industry: Financial Services
Procom supported one of Canada’s largest and most trusted financial institutions as it faced growing pressure to modernize operations, enhance regulatory compliance, and accelerate data-driven decision-making by providing elite, high-impact talent across key departments.
With legacy systems slowing performance, compliance needs growing more complex, and internal bandwidth stretched thin, our client needed professionals who could deliver results from day one. They required analysts who could turn raw data into business intelligence, specialists to reinforce identity and access management, and leaders who could bring structure and agility to complex regulatory environments.
Procom’s mission was clear: to deliver domain-specific experts who could step into complex roles, solve critical business problems, and support long-term operational excellence.
How Procom delivered targeted talent across the client’s most pressing functions
Our client was facing growing gaps in identity access, AML oversight, analytics capability, and risk governance. Fragmented processes, slow turnaround times, and rising compliance expectations added to the urgency.
Here’s how Procom responded with the right professionals at the right time:
1. Business process reengineering: Application Support Analysts
Client Challenge: The organization was facing inefficiencies in unionized staff onboarding and cross-departmental misalignment. The legacy signup process was slow, error-prone, and resistant to change, hindering both employee onboarding and project delivery.
Procom’s Solution: Procom placed an Application Support Analyst with specialized experience in business process reengineering for unionized environments. This expert redesigned onboarding workflows, implemented structured analysis techniques, and improved internal communication channels.
Outcome: Signup processing time dropped by 25%, overall project execution improved by 30%, and team confidence in internal systems was restored.
2. AML process reinforcements: Anti-Money Laundering (AML) Analysts
Client Challenge: The financial institution needed to enhance AML monitoring and assessment amid rising regulatory scrutiny. Internal teams struggled to flag high-risk activities, support MIS reporting, and fully leverage AML tools.
Procom’s Solution: Procom deployed a highly experienced AML Analyst with deep domain knowledge. They led detection and analysis of name matches, performed high-risk client assessments, and enhanced MIS reporting processes.
Outcome: The organization achieved stronger AML oversight, reduced compliance gaps, faster reporting cycles, and improved identification of suspicious activity.
3. Data analytics and BI execution: Business Intelligence Specialists
Client Challenge: The client lacked in-house analytics expertise to derive meaningful insights from its vast data sources. Reporting cycles were delayed, and decisions were being made with limited visibility.
Procom’s Solution: Procom placed a Senior BI Analyst with advanced skills in SAS, SQL, and data visualization. They created decision-grade dashboards, streamlined reporting, and delivered insights that enabled department-wide action.
Outcome: Data analysis turnaround improved by 30%, reporting accuracy rose to 95%, and strategic decision-making across departments accelerated.
4. Identity and access management (IAM): IAM Security Analysts
Client Challenge: Provisioning delays and inconsistent compliance protocols were impacting the client’s IAM effectiveness. Audit readiness was slipping, and access control processes needed to be standardized across platforms.
Procom’s Solution: Procom placed a skilled IAM Security Analyst with hands-on ServiceNow expertise. The analyst streamlined ticket resolution, automated provisioning workflows, and enforced IAM protocols aligned with audit requirements.
Outcome: Access provisioning time dropped by 30%, audit compliance hit 100%, and internal trust in the IAM process was fully restored.
5. Legacy systems support: Lotus Notes Developers
Client Challenge: Legacy Lotus Notes applications were critical but underperforming. Integration challenges and recurring system errors were disrupting daily operations, and in-house expertise was limited.
Procom’s Solution: Procom deployed a seasoned Lotus Notes Developer who took ownership of the environment, executed key integrations, and ensured smooth monthly maintenance cycles.
Outcome: System downtime reduced by 40%, application stability improved, and business operations saw renewed reliability and trust in legacy platforms.
6. Third-party risk management: Associate Risk Advisors
Client Challenge: The organization’s governance over third-party vendors lacked consistency. Without strong frameworks, stakeholder engagement, and updated compliance knowledge, the organization risked project delays and regulatory issues.
Procom’s Solution: Procom placed a qualified Risk Advisor who conducted detailed third-party reviews, aligned frameworks with the latest regulations, and improved coordination between teams.
Outcome: Risk-related compliance concerns dropped by 30%, stakeholder
A trusted talent partner for the financial services sector
From legacy system modernization and AML enforcement to risk advisory and BI transformation, each challenge demanded highly specialized expertise and flawless execution. Procom responded with tailored talent solutions across every critical function, delivering quickly, cost-effectively, and with outcomes that made a measurable difference.
The results spoke for themselves: risk operations became more compliant and agile, AML workflows ran faster and more accurately, and analytics began driving real-time, strategic decisions. IAM processes reached optimal performance, legacy systems were stabilized, and onboarding inefficiencies were eliminated. In a sector where precision, security, and accountability are non-negotiable, our client trusts a partner that not only understands the mission but delivers every time.
