Procom helped a top Canadian telecom provider operating in over 20 countries overcome delivery pressures by providing elite IT talent on time and within budget.
Our client was facing a range of critical challenges, from backend integration issues and unstable databases to inefficient cloud workflows and disjointed agile processes. They needed experienced professionals who could step in immediately, optimize performance, and keep projects moving under pressure.
To make it happen, our client required seasoned professionals with deep technical expertise. Our client needed developers to manage complex architectures, specialists to automate cloud operations, and leaders to restore the delivery structure.
With demand for top-tier talent at an all-time high and internal bandwidth stretched thin, Procom’s role was clear: close the talent gap and deliver the right experts without delay.
Our client was grappling with backend integration delays, inconsistent database performance, and a lack of in-house expertise to support a major cloud-native wireless migration. Operationally, inventory controls were weak, cross-team communication was fragmented, and agile delivery cycles were stalled by unclear goals and unresolved blockers.
Here’s how Procom delivered the right IT expertise across key focus areas:
Client challenge: Our client needed to migrate its Wireless Data Core platforms to a cloud-native environment but lacked the internal expertise in 5G, EPC, and cloud technologies. With no in-house cloud experience and a need for comprehensive DevOps deliverables, the pressure was on to find external support.
Procom’s solution: Procom placed a seasoned System Integrator with deep experience in wireless networks and cloud platforms. This expert deployed cloud-native network functions, automated workflows using Docker and Kubernetes, and provided essential engineering documentation while leveraging tools like 5GC, LTE, and IP networking.
Outcome: The migration was completed seamlessly, operational complexity was reduced, and overall system efficiency improved, resulting in stronger technical leadership and high client satisfaction.
Client challenge: Our client was struggling to monitor and manage a complex database environment, which was impacting application performance and delaying migrations. They lacked skilled resources for specialized database tasks, including performance tuning and troubleshooting.
Procom’s solution: To address this, Procom deployed a Junior Database Administrator with strong hands-on experience. The specialist improved monitoring, resolved migration issues, implemented database changes to support development, and introduced automation tools to enhance efficiency.
Outcome: The result was a more stable and reliable database environment, improved application performance, reduced downtime, and faster, more efficient data migrations.
Client challenge: Our client was struggling with inaccurate inventory data, poor month-end controls, and inefficient communication between departments involved in parts management. They lacked internal expertise to develop robust telecommunications inventory processes and validate critical data.
Procom’s solution: Procom placed a Process Development Analyst with strong telecom and analytical experience. This expert implemented month-end controls, introduced data validation rules, and improved coordination between finance, supply chain, and audit teams to streamline operations.
Outcome: Within three months, inventory accuracy improved by 30%, month-end reporting time dropped by 20%, and overall team confidence and cross-department collaboration significantly increased.
Client challenge: Our client required a skilled Scrum Master for a critical project but faced issues with unclear sprint goals, poor-quality user stories, and unresolved cross-team impediments. These gaps were impacting delivery timelines, team performance, and overall process efficiency.
Procom’s solution: Procom placed a certified Scrum Master with deep telco experience who led SAFe and Scrum ceremonies, clarified sprint objectives, improved backlog quality, and introduced practices to streamline workflows and resolve blockers quickly.
Outcome: The result was stronger team dynamics, faster sprint completions, smoother delivery cycles, and improved project outcomes.
Client challenge: Our client was facing delays in software development and system integration due to the complexity of third-party solutions and a lack of advanced Java expertise. They needed support for technical analysis, robust architecture design, and seamless integration.
Procom’s solution: Procom deployed a Senior Java Developer with strong implementation experience. This expert handled in-depth system analysis, led integration testing before QA, documented workflows, and provided architectural guidance to align development with business goals.
Outcome: The result was a smoother development process, fewer integration issues, improved system performance, and a more capable, confident development team.
From backend complexity and cloud migration to inventory control and agile execution, each challenge demanded specialized expertise and rapid response. Procom delivered the right talent quickly, efficiently, and without compromise.
The impact was clear: backend systems were streamlined, database stability was restored, cloud-native platforms were deployed, inventory accuracy was significantly improved, and agile performance was brought back on track.
In a high-stakes telecom environment where uptime, speed, and technical precision are critical, Procom ensures the right experts are in place exactly when they’re needed.
Looking for expert tech talent in telecommunications? Speak with a recruitment specialist today.
