How ServiceNow supports your cloud transformation journey

Essential ServiceNow capabilities for cloud transformation

Cloud Service Management connects your entire cloud ecosystem through automated workflows. By integrating with AWS, Azure, and Google Cloud, ServiceNow provides unified visibility and control over cloud resources, costs, and operations. The platform’s Cloud Provisioning and Governance features ensure compliance while accelerating service delivery.

Streamlined cloud operations

ServiceNow’s Cloud Operations Manager automates routine tasks and provides real-time monitoring of cloud services. Its integration capabilities enable:

Automated incident response for cloud infrastructure
Cost optimization through usage tracking and alerts
Resource provisioning with built-in governance
Performance monitoring across cloud providers

Cloud governance and compliance

Cloud Governance prevents shadow IT and ensures compliance through automated policies. The platform tracks cloud spend, enforces security standards, and maintains audit trails across your multi-cloud environment. Policy violations trigger immediate workflows for investigation and remediation.

Accelerating cloud adoption through automation

ServiceNow’s Flow Designer and IntegrationHub connect cloud services with business processes. Custom workflows automate everything from resource provisioning to cost allocation, reducing manual effort while ensuring consistency. The platform’s Cloud Catalog provides self-service access to approved cloud resources, accelerating deployment while maintaining control.

Cost optimization and visibility

Cloud Cost Management provides detailed insights into cloud spending across providers. Real-time dashboards track expenses against budgets, while automated workflows optimize resource allocation. The platform identifies unused resources and recommends cost-saving measures based on actual usage patterns.

Building your cloud transformation team

Success requires professionals who understand both ServiceNow and cloud technologies. Look for team members with expertise in:

Cloud infrastructure and operations
ServiceNow platform development
Integration architecture
Cloud cost optimization
Security and compliance

Measuring transformation success

Track cloud transformation progress through ServiceNow’s Performance Analytics. Focus on metrics that demonstrate business impact:

Reduced time-to-provision cloud resources
Decreased cloud operation costs
Improved resource utilization
Faster incident resolution times
Enhanced compliance scores

Moving forward with confidence

ServiceNow transforms cloud management from a technical challenge into a business advantage. By connecting cloud operations with enterprise workflows, organizations gain control over their cloud environment while accelerating innovation. Start by assessing your current cloud management capabilities, then implement ServiceNow’s cloud solutions systematically to drive lasting transformation.

The platform’s continuous evolution ensures your cloud management capabilities grow alongside your cloud adoption. This creates a foundation for sustainable cloud operations that align with business objectives while maintaining security and cost control.

For more information on how ServiceNow can enhance your cloud journey, consider connecting with Procom’s specialized talent team. With over 45 years of IT recruitment experience, Procom is your trusted partner for securing the ServiceNow expertise your organization needs to succeed.

02/20/202502/21/2025

How to hire AWS talent for cloud transformation

Learn how to find, attract, and retain top AWS talent

This article was written for hiring managers and organizational leaders looking for strategic guidance on how to recruit top-tier AWS talent.

In this guide, we’ll show you how to identify, attract, and retain exceptional AWS professionals for your organization. These skills and processes are important for organizations undergoing digital and cloud transformation and will set your team up for success with a strategic advantage by having industry-leading talent.

We’ll provide an in-depth exploration of the AWS talent ecosystem and actionable insights into:

1. Understanding key AWS professional roles
2. Developing effective recruitment strategies
3. Identifying critical skills and certifications
4. Creating a compelling and sustainable approach to talent retention

DOWNLOAD PROCOM’S COMPLEMENTARY AWS RESOURCE

Download the exclusive white paper on AWS talent acquisition and retention, which provides additional in-depth analysis and industry-specific insights to support your cloud talent recruitment efforts.

Need to find a cloud expert for your organization right away? Contact us today to schedule your consultation with a Procom specialist.

INTRODUCTION TO AMAZON WEB SERVICES (AWS)

Cloud technology is on the rise among organizations that value agility, cost reduction and elevated end-to-end customer experiences.

Amazon Web Services (AWS) remains the leading cloud provider, capturing approximately 32% of the global cloud market. AWS has become the go-to choice for organizations looking to build a resilient cloud team looking for access to enterprise-grade technologies without upfront investment, enabling them to experiment faster and scale efficiently.

AWS’s continuous service expansion means businesses can adopt new technologies like machine learning, IoT, and edge computing without building infrastructure from scratch.

THE VALUE OF AWS TO ORGANIZATIONS

To stay competitive, organizations need a cloud platform that provides flexibility and efficiency which is why Amazon Web Services (AWS) has emerged as the top platform of choice today for cloud transformation.

By providing a comprehensive suite of cloud computing services, AWS enables businesses to reimagine their operational capabilities, remove technological barriers, and accelerate innovation. It offers:

Scalability: AWS gives organizations the ability to scale their resources up or down based on unique demands. It also provides a flexible and cost-effective approach to managing computing infrastructure.

Cost Savings: Organizations benefit from a consumption-based pricing model with AWS, allowing organizations to pay precisely for the computational resources they use.

Security and Compliance: AWS provides a comprehensive security ecosystem with a higher volume of features than traditional protection models. By integrating advanced identity management, sophisticated encryption, and continuous threat monitoring, it promotes global compliance while meeting internal security standards.

These capabilities position AWS as a trusted platform across many industries, from healthcare and financial services to technology startups and government agencies. Organizations recognize AWS as a solution that solves immediate infrastructure needs, while providing peace of mind and strategic technological advantages.

KEY AWS PROFESSIONAL ROLES AND RESPONSIBILITIES

Strong IT talent is critical to cloud transformation strategy and execution. Understanding the professional roles within AWS will help your organization assemble a future-proof team capable of provisioning, orchestrating, and optimizing cloud infrastructure. Explore some of the key professional roles and responsibilities for AWS migration below:

AWS Cloud Architects

Cloud Architects envision and design the structural components of cloud transformation. They function as high-level technology experts who create comprehensive cloud infrastructure strategies and typically hold advanced AWS certifications like AWS Certified Solutions Architect, with extensive experience across multiple cloud environments.

They also serve as the bridge between business objectives and technological implementation.

AWS Cloud Engineers

Cloud Engineers make tactical implementations. They transform architectural designs into functional cloud environments while focusing on the practical execution of cloud strategies and managing the day-to-day implementation and maintenance of cloud infrastructure.

These professionals are typically proficient in tools like Terraform, CloudFormation, and scripting languages such as Python and Bash.

AWS DevOps Specialists

DevOps Specialists intersect between development and operations. They focus on creating seamless, automated processes that enhance organizational agility. AWS DevOps specialists manage integration and continuous deployment (CI/CD) pipelines, ensuring rapid, reliable software delivery.

These professionals excel in tools like Kubernetes, Docker, Jenkins, and AWS-specific services like CodePipeline and CodeBuild.

AWS Cloud Security Engineers

With recent increases in cyber threats, Cloud Security Engineers have become indispensable. They specialize in protecting cloud infrastructure by implementing robust security protocols and ensuring compliance with stringent regulatory standards.

CASE STUDY: NETFLIX

Netflix migrated its entire streaming platform to AWS, creating a system that seamlessly scales to meet global demand. Their AWS-powered infrastructure supports millions of users and enables continuous innovation.

AWS helped Netflix to:

Serve 240+ million global subscribers
Handle 1+ billion daily streaming requests
Automatically scale server usage during peak viewing
Process 450+ billion events daily via data pipeline

THE VALUE OF UNDERSTANDING DISTINCT AWS ROLES AND RESPONSIBILITIES

Building an effective AWS talent team requires understanding these distinct, yet interconnected roles. Each professional brings unique skills that contribute to a comprehensive cloud transformation strategy.

Organizations must view these roles not as isolated positions, but as a collaborative ecosystem working towards technological innovation and business excellence.

HOW TO RECRUIT AND RETAIN AWS TALENT

THE CHALLENGES

The AWS talent market poses its own unique set of challenges, which is why attracting and retaining top AWS professionals requires a strategic approach that goes beyond traditional recruitment strategies. After all, there is unprecedented demand and fierce competition for AWS professionals today.

According to LinkedIn’s 2023 report, companies that invest in their cloud professionals see 25% higher retention rates.

ASSESSMENT OF REAL-WORLD EXPERTISE

Traditional interviews can often fall short when evaluating AWS talent. Organizations should implement scenario-based assessments that test candidates’ practical problem-solving skills to ensure they’re able to perform critical cloud tasks.

These technical challenges should simulate real-world cloud infrastructure scenarios to showcase:

- Troubleshooting capabilities in complex cloud environments
- Strategic thinking in resource allocation
- Depth of AWS service knowledge
- Ability to design scalable architectures

Continuous learning as a retention strategy

Top AWS professionals are looking for more than just a job; they’re seeking growth opportunities that enable them to nurture and develop their skills.

Progressive organizations can increase the satisfaction and retention of their top AWS talent by implementing the following:

- Dedicated learning time to expand their skills
- Internal knowledge-sharing platforms
- Sponsored conference and workshop attendance
- Mentorship programs with Senior Cloud Architects
- Fully funded AWS certification courses

FLEXIBLE WORK AS A COMPETITIVE ADVANTAGE

Remote and hybrid work models aren’t just preferences—they’re expectations for AWS professionals. By offering flexible arrangements, organizations can:

- Leverage the skills of global talent pools
- Reduce geographical hiring constraints
- Demonstrate trust in professional autonomy
- Attract talent seeking work-life integration

HOW TO STRUCTURE COMPETITIVE COMPENSATION AND BENEFITS

While competitive salaries remain crucial, AWS professionals evaluate opportunities through a holistic lens:

- Advanced technology exposure
- Professional development budgets
- Challenging, innovative projects
- Cutting-edge technology stack
- Performance-based incentives
- Cloud technology training credits

CONCLUSION

Hiring the right AWS professionals is the key to optimizing the value of your organization’s cloud investment. By understanding the roles, skills, and certifications needed, hiring managers can build a high-performing cloud team that drives AWS success, accelerates digital transformation, and sustains a competitive advantage.

WORK WITH PROCOM’S RECRUITMENT EXPERTS

If your organization is looking to hire top AWS talent, Procom is here to help.

As the people who power performance, Procom’s differentiator lies in more than just our decades of experience, but our technological integration during our talent vetting process. Procom also has access to a global talent pool, a contingent workforce, and vast amounts of data and business intelligence across industries.

Procom specializes in connecting hiring managers with the industry’s best Cloud Architects, Engineers, and Security Experts.

09/22/202412/12/2024

Accelerate Cloud Transformation with IT Talent

Illustration of cloud transformation with IT professionals collaborating to close the cloud skills gap.

The Rapid Growth of Cloud Transformation within Organizations

Organizations are pouring resources into cloud transformation to boost innovation, agility, and cost savings. With global cloud spending already valued at $480 billion USD in 2022, a 22% leap from the previous year, it was clear that the need for skilled IT professionals would be fierce.

Globally, cloud computing is expected to hit $1 trillion by 2028. Those are big numbers, and the right IT talent is required to take cloud computing to the next level within organizations to meet the demands of rapid cloud transformation across sectors.

Bridging the Talent Gap in Cloud Computing

Despite significant investments in cloud infrastructure, many organizations face hurdles in fully leveraging their cloud migration efforts due to major talent gaps in cloud computing and cloud infrastructure talent.

Multiple analyses by McKinsey show that while large entities host 10 to 15 percent of their apps in the cloud, the core of their tech remains in traditional data centers. In addition, many organizations today still have not explored digital transformations to the extent of realizing material performance gains.

To overcome this, organizations must focus on workforce development and secure the right IT talent with the skills to tackle cloud computing complexities.

Advantages of Effective Cloud Transformation

The advantages of effective cloud transformation are clear. Companies leveraging cloud platforms can introduce new capabilities 20 to 40 percent quicker. A financial-information provider found that moving customer-facing apps to the cloud could significantly enhance market response speed and cost-effectiveness. Meanwhile, a health-insurance carrier estimated that cloud adoption could unlock billions in additional revenues. Moreover, setting up operations in a new country could be virtually cost-free when using the cloud, compared to the traditional million-dollar costs.

Yet, the path to mastering the cloud is fraught with obstacles. Despite transitioning to the cloud, organizations still grapple with increasing agility, adopting new strategies, and cutting costs, pointing to a common cloud migration challenge.

The truth is that there is a scarcity of IT talent with cloud expertise, pointing to a major talent deficit organizations struggle to overcome. To bridge the gap, companies must explore novel talent acquisition methods, such as contingent workforce solutions, and invest in ongoing learning for their current staff.

Key Takeaways:

Cloud transformation is a top priority for organizations seeking to drive innovation, agility, and cost-effectiveness in competitive markets.
Despite growing investments in cloud infrastructure, many companies struggle to realize the full potential of their cloud migration efforts due to a lack of specialized IT talent.
Successful cloud adoption can lead to faster time-to-market, increased revenues, and reduced costs associated with setting up operations in new markets.
Organizations must prioritize workforce development and explore innovative talent acquisition strategies to address the cloud skills gap and accelerate their cloud transformation journey.
Investing in continuous learning opportunities and aligning technical, functional, and business teams are critical factors for successful cloud migration and organizational change.

Investing in Cloud Skills Development

Forward-thinking organizations that want to implement cutting-edge technology and modernize their processes and operations are recognizing that much of their success relies on cloud transformation. It hinges on more than just migrating to the cloud too – it depends on nurturing a workforce with the skills to leverage its full potential.

The Growing Importance of Cloud Computing

Cloud technologies are advancing faster than most organizations can keep pace with, and this creates a high demand for skilled professionals. Companies that focus on upskilling their teams in cloud strategies and technologies are ahead in their cloud transformation. Offering continuous learning for IT staff ensures steady progress towards cloud goals and accelerates cloud transformation. Many organizations also rely on a talent partner like Procom to source top cloud talent who can perform cloud migration, cloud security and more.

Addressing the Cloud Skills Gap

Despite cloud’s growing importance, many organizations face a significant skills gap, even despite their efforts to overcome it. This shortage hinders progress, causes delays, and even leads to abandoning projects. To tackle this, organizations must invest in upskilling programs, or streamlining their talent acquisition process. Since upskilling is a longer and more involved process, it is usually cost-effective to source the right talent from the beginning.

By doing so, organizations can:

Close the cloud skills gap and implement cloud strategies successfully.
Enhance job efficiency, with most organizations recognizing performance boosts from digital training.
Improve employee satisfaction, with most employees and contractors reporting a higher job satisfaction from digital training.

Prioritizing Continuous Learning Opportunities

Success in cloud computing requires staying up-to-date with the latest cloud trends and security practices. Organizations can offer various learning methods, such as:

Online courses and certifications for essential cloud skills and best practices.
Hands-on experiences like cloud sandboxes and learning labs for better skill development.
Dedicated time for upskilling, keeping IT staff and your contingent workforce current with new cloud technologies.

Supporting upskilling and reskilling initiatives empowers technologists for the cloud era. A Forrester study showed large enterprises saw a 234% return on investment in AWS Training and Certifications. This reinforces the importance of building cloud skills in the workforce.

Key Cloud Skills for Technologists

As organizations speed up their cloud transformation, organizations need talent a broad set of cloud skills as well as highly specialized cloud capabilities. As McKinsey noted in April of 2024, “A stunning 95 percent of European companies in our recent survey say they’re capturing value from cloud.” To get there, organizations must help their workforce master cloud basics, while focusing on security, governance, and cost management. In addition, they should learn about composable applications and API development to recognize the full benefits the cloud has to offer.

More About Composable Applications and API Development

Cloud talent should focus on developing skills in API development and leveraging cloud services like Amazon API Gateway and AWS AppSync. APIs, such as GraphQL and REST, are crucial in modern software development, including cloud-based computing. Mastering API development helps organizations to build scalable, as well as flexible applications.

Embracing DevOps practices is also vital. It helps push out application projects faster and more efficiently by providing support throughout the development lifecycle. To enhance cloud skills further, technologists can explore this article on top cloud computing skills and gain insights into the evolving cloud landscape.

Conclusion: Enabling Cloud Transformation Through Workforce Development

As organizations begin their cloud transformation journeys, or seek to advance their migration to the cloud, the importance of workforce development becomes vital. With 90% of companies using some sort of cloud service, focusing on tech skills is crucial to take your organization’s cloud migration to the next level. Instead of simply hiring on an as-needed basis, and on short timelines, companies should seek access to global talent pools, contingent workforce solutions, and leverage the expertise and networks of talent partners like Procom.

In addition, offering employees learning resources and dedicated time for upskilling is key. This approach links development to business goals, speeding up cloud transformation. Cloud technologists need to master cloud basics, security, and cost management. They should also learn about composable applications and API development.

Continuous learning and change management strategies are also vital in the world of cloud computing. They help create a culture of innovation and adaptation.

In summary, workforce development is the key to cloud transformation, and a proactive approach is always best. To learn more about how Procom can help your organization source the top cloud talent, fill out our form below and a recruitment expert will be in touch.

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