How to build a winning ServiceNow team

Stock trader teamwork looking at camera against multiple monitors

Recruiting the right ServiceNow talent directly impacts your platform’s ROI. While technical skills matter, the most successful ServiceNow implementations depend on professionals who combine platform expertise with business transformation capabilities. Here’s how to identify, attract, and retain the talent that will maximize your ServiceNow investment.

Technical Architects AS Your Strategic Foundation

Look beyond certifications when evaluating ServiceNow Architects. The best candidates demonstrate how they’ve leveraged the platform to solve complex business challenges. During interviews, they should show mastery of:

  • Enterprise-wide platform architecture
  • Integration design and scalability
  • Strategic roadmap development
  • Business value realization

Development excellence

Development talent requires careful evaluation. Top ServiceNow developers show mastery of both client-side scripting and platform development best practices. They understand the delicate balance between custom solutions and platform capabilities, ensuring implementations remain sustainable through upgrades while delivering precise functionality that drives business value.

Process Architecture

Process architects transform business requirements into comprehensive digital solutions. When recruiting, focus on candidates who demonstrate success in cross-departmental process optimization. These professionals should articulate clear examples of breaking down operational silos and driving enterprise-wide efficiency through ServiceNow implementations.

Business analysis and value creation

Business analysts need platform expertise and strategic insight. The best candidates prove their ability to identify automation opportunities that others miss. They understand the human side of digital transformation, turning resistant stakeholders into platform advocates through effective change management and clear value demonstration.

Knowledge management

Knowledge sharing must be systematic, and with formal programs for cross-training and skill development. Top ServiceNow teams dedicate time each week to exploring new platform capabilities and sharing implementation insights. This time investment pays dividends through accelerated solution delivery and increased innovation.

Performance measurement

Track metrics that matter to business stakeholders: while technical KPIs provide operational insights, exceptional teams focus on business outcomes. They measure success through reduced process times, improved service levels, and increased automation rates. These metrics demonstrate team value and justify additional investment in talent development.

Future-proofing your ServiceNow investment

Start by evaluating candidates against these critical success factors:

  • Demonstrated business transformation experience
  • Clear understanding of enterprise service management
  • Track record of stakeholder engagement
  • Evidence of continuous learning and adaptation
  • Ability to balance technical excellence with business needs

Create structured learning paths for different roles and expertise levels. Partner with ServiceNow-focused recruiters who understand both technical requirements and business impact. Build relationships with universities and training programs to develop junior talent.

The difference between average and exceptional ServiceNow implementations often comes down to talent strategy. By focusing on professionals who combine technical expertise with business acumen, you create teams capable of delivering transformative value through the platform. Start implementing these recruitment and development strategies today to secure your ServiceNow success.

ServiceNow Impact Image

Building long-term success

Organization design directly impacts ServiceNow effectiveness. Structure your team to enable collaboration between technical experts and business professionals. Create clear career paths that reward both technical excellence and business impact. This approach helps retain top talent while ensuring your team can scale with platform adoption.

Success in ServiceNow implementation requires more than just technical expertise—it demands professionals who can drive business transformation through technology. Build your team with this dual focus, and you’ll create lasting competitive advantage through your ServiceNow platform.

For more information on building a winning ServiceNow team, consider reaching out to Procom’s specialized talent team. With over 45 years of IT recruitment experience, Procom is your trusted partner for securing the ServiceNow expertise your organization needs to excel.

Hire ServiceNow Developers: Sourcing ServiceNow Experts Made Simple

ServiceNow, the intelligent cloud-based digital transformation platform, is a go-to for enterprise workflow automation, and its adoption is growing at rapid rates. ServiceNow experienced a 27.5% increase in subscription revenues alone, resulting in a record high $1.86 billion in revenue, according to reports detailed by Forbes Advisor. Predictions of a growing market only continue to attract organizations and talent alike as they begin to offer more services, such as customer workflow, further cementing the need for effective talent.

The advantages of cloud computing and workflow automation have driven the development and integration of ServiceNow across industries internationally. Sourcing qualified and vetted ServiceNow Developers is crucial to staying on top of the latest resource management and developer needs. 

Successful technology integration centered around platforms like ServiceNow also facilitate easy communication, accelerate workflow and enhance the delivery of projects. They help achieve organizational benefits like increased employee satisfaction during implementation.

When attempting to hire the right ServiceNow Developer or expert, it’s crucial your organization implements the best strategy that grants you access to the existing and growing pool of ServiceNow talent to ease the process of finding the right fit for your development needs.

This how-to guide will dive into insights from industry experts on how to immediately hire ServiceNow Developers and ensure you find the right ServiceNow talent for your organizations.

How to Approach Hiring a ServiceNow Developer

A professional man working on a laptop in a modern office environment, representing skilled ServiceNow developers available for hire.

As organizations compete for qualified ServiceNow talent, the application of effective recruiting strategies becomes even more vital to avoid pitfalls associated with onboarding the wrong talent. 

A study published in 2024 found that over 27% of recruitment efforts resulted in not finding talent with the correct developer skills. This is also compounded, with over 54% of organizations reporting a skill shortage. To mitigate for these pitfalls, we recommend the following strategies when hiring your ServiceNow expert:

Access a ServiceNow Talent Pool

One of North America’s largest IT Staffing firms, Procom, grants access to 38,000+  candidates while submitting over 60,000+ developers annually. Gaining access to such a large pool of ServiceNow Developers and experts grants you the opportunity to onboard the right talent for your project needs. Additionally, a growing pool of the latest candidates allows organizations to efficiently hire the right talent without the time sink of recruiting. By eliminating organizational efforts on talent hunting, your organization can reduce overhead and save time. 

Using the Right Recruitment Processes 

Business professional selecting digital icons of people, symbolizing the process of recruiting and hiring ServiceNow developers.

Using industry leading certification processes can ensure that you onboard the best possible ServiceNow Developers for your organization. By using our specialized 5-step ISO certified processes, organizations can be sure that their ServiceNow expert is more than qualified to meet development needs. By implementing thorough screening processes, you can make sure your talent can work towards project objectives immediately without the need for specialized training that a ServiceNow Developer might typically require.

Reducing Time to Hire 

It can take weeks to move through the recruitment process, and even longer to onboard and train new talent. Insights about the extended workforce reveal that talent doesn’t have to wait, and they typically won’t. Today’s candidate-driven market is incredibly competitive. 

Procom’s Re-Imagined Recruitment Playbook finds 58% of candidates expect to hear back from an organization about the next steps within 48 hrs, and companies risk losing top talent if they don’t act with deliberate speed.

In an attempt to mitigate the risk of losing prospective ServiceNow Developers and qualified talent, organizations often expend additional resources to no avail. By working with recruitment experts who rapidly engage new talent, qualified candidates are secured quickly and with minimal expenditure. 

Benefits of a Dedicated Client Portal 

By providing a dedicated client portal, Procom also allows organizations to manage their talent from a singular dashboard. Organizations can enable visibility over all candidates in the recruitment cycle and get access to the latest ServiceNow Developers that are ready to work. 

A dedicated portal makes the hiring process and decision faster, as it provides a simple and easy way to communicate and collaborate with any potential ServiceNow Developers that are prospective hires. 

By adopting a reliable talent screening process and working with recruitment industry experts, Procom is able to effectively source candidates for cloud computing and automation needs. 

Hiring a ServiceNow Developer can be made simple by gaining access to expert information and timely resources. 

The right knowledge as well as collaboration with recruitment experts simplifies the recruitment process by enabling both visibility and accurate recruitment processes that your organization can adopt and count on in the long-term.