PROCOM WINS CLEARLYRATED’S 2023 BEST OF STAFFING CLIENT AND TALENT 5 YEAR DIAMOND AWARDS FOR SERVICE EXCELLENCE
Diamond award winners have won the Best of Staffing award for at least 5 years
in a row, consistently earning industry-leading satisfaction scores from their clients
and placed talent.
TORONTO, ON – FEBRUARY 9, 2023– Procom, a leading staffing agency, announced today that they have won the Best of Staffing Client and Talent 5 Year Diamond Awards for providing superior service to their clients and candidates for at least five (5) consecutive years.
ClearlyRated’s Best of Staffing® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients and candidates for the past 8 consecutive years.
Procom received satisfaction scores of 9 or 10 out of 10 from 76.6% of their clients, significantly higher than the industry’s average of 46%. Procom received a Net Promoter® Score of 71.7% from their clients, significantly higher than the industry’s average of 31% in 2022.
“Procom works hard to make service a priority and we are proud, and honoured, to be recognized for the meaningful work we all create together. The team was ready for a busy 2022 after the market took off in 2021, but we never thought about changing our focus on quality service and transparent communication,” says Wendy Kennah, Procom’s Vice President of National Recruiting. “As our team celebrates the recognition from the industry, we know that there were areas where we fell short of the standards we have set for ourselves, and we will look to find ways to improve our communication and service levels to meet those high expectations.”
On average, clients of winning agencies are more than 70% more likely to be completely satisfied and candidates who have been placed by winning agencies are 80% more likely to be completely satisfied with the services provided compared to those working with non-winning agencies.
“I am pleased to introduce the 2023 Best of Staffing winners alongside their validated service ratings on ClearlyRated.com,” said ClearlyRated’s CEO, Eric Gregg. “These firms have demonstrated a remarkable commitment to delivering amazing experiences, despite another year of upheaval and macroeconomic uncertainty. Hats off to these service leaders – it’s truly an honor to recognize and celebrate their achievements.”
Procom is one of North America’s leading staffing and contract workforce services providers. A privately held company, Procom is deeply committed to continuous growth and improvement to the benefit of our Clients and our Consultants.
Successfully meeting the needs of Fortune 500 clients since 1978, Procom has 14 offices across North America, with over 15,000 skilled professionals currently on assignment.
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
About Best of Staffing
ClearlyRated’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients, placed talent, and internal employees. Award winners are showcased by city and area of expertise on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.
Wendy Kennah, Vice President National Recruitment
p. 416 805 2943