PROCOM WINS CLEARLYRATED’S 2021 BEST OF STAFFING CLIENT AND TALENT DIAMOND AWARDS FOR SERVICE EXCELLENCE
Diamond Award winners have won the Best of Staffing Award for at least 5 years in a row, consistently earning industry-leading satisfaction scores from clients and placed talent.
TORONTO, ON – February 2 – Procom, a leading staffing and contingent workforce management firm announced today that it has won the Best of Staffing Client and Talent Diamond Awards for providing superior service to clients and candidates for six consecutive years.
Presented in partnership with presenting sponsor CareerBuilder and gold sponsors Indeed & Talent.com, ClearlyRated’s Best of Staffing® Awardwinners have proven to be industry leaders in service quality based entirely on ratings provided by their clients and candidates.
On average, clients of winning agencies are twice as likely to be completely satisfied and candidates who have been placed by winning agencies are twice as likely to be completely satisfied with the services provided compared to those working with non-winning agencies. Focused on helping to connect people with the right job openings at companies across North America, Procom received satisfaction scores of nine or 10 out of 10 from 74.4 per cent of its clients and 81 per cent of its talent, significantly higher than the industry’s average.
“While we experienced many challenges throughout 2020, we remained focused on the key stakeholders in our business and focused on communication as a pivotal piece of our response to the changing market conditions,” says Wendy Kennah, Vice President of Recruitment for Procom. “Changes were happening at a rapid pace for the entire industry and focusing on our delivery to our Clients and our Talent was a key part of our response. We wouldn’t have a business without the Talent and Client community, so we celebrate the positive feedback but also review those areas where we fell short of our own expectations to look for opportunities to improve our process, our communication and our service levels. “
“After one of the most turbulent years in modern history, winners of the 2021 Best of Staffing award have proven their commitment to go above and beyond in support of their clients and placed talent,” said ClearlyRated’s CEO and Founder, Eric Gregg. “These service leaders have demonstrated their capacity to be agile, to be precise and to prioritize the client and talent experience above all else. It is my honor to celebrate and showcase the 2021 Best of Staffing winners alongside feedback from their actual clients and placed talent on ClearlyRated.com.”
ClearlyRated is formally known as Inavero.
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Procom is one of North America’s leading staffing and contract workforce services providers. A privately held company, Procom is deeply committed to continuous growth and improvement to the benefit of our Clients and our Consultants.
Successfully meeting the needs of Fortune 500 clients since 1978, Procom has 11 offices across North America, with over 10,000 skilled professionals currently on assignment.
ClearlyRated, formally known as Inavero, administers more staffing agency client and talent satisfaction surveys than any other firm in the world, reporting on more than 1.2 million satisfaction surveys from staffing agency clients and job seekers each year. Committed to delivering ongoing value to the industry, ClearlyRated is proud to serve as the American Staffing Association’s exclusive service quality partner.
About Best of Staffing
ClearlyRated’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners are showcased by city and area of expertise on BestofStaffing.com – an online resource for hiring professionals and job seekers to find the best staffing agencies.
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For more information contact:
Wendy Kennah, Vice President, Recruitment